Apricot Cottage: Terms and Conditions Of Booking

This contract is between you and Apricot Lodge for the provision of holiday accommodation. We reserve the right to refuse any booking without giving a reason. Your statutory rights are not affected by anything contained in these terms and conditions.

In the event that something is not exactly as expected or missing then please let us know and we will try and resolve it. Should you have cause to complain please let us know as soon as possible. We will do our utmost to resolve the problem.

Check in is 4pm to 6.30pm on the day of arrival. 

Departure time is 10am on the day of departure.

The Cottage will be booked using a credit / debit card, no deposit will be taken, but full payment will be expected on arrival either by cheque made payable to Mrs S Bilton or cash.

Our Obligations

Damage and breakages arising during your holiday must be notified to us. Any serious damage or breakage will be charged at the cost of replacement.

You are responsible for the insurance of your personal property whilst you are staying with us; please ensure that you are adequately insured especially for valuables.

You are given a key for the Cottage; it is your responsibility to keep the cottage safe and secure.

Should we need to go into your cottage we will where possible arrange with you in advance but we reserve the right to enter the cottage at reasonable times to check and carry out essential maintenance.

Off road parking is available on-site.  

Sorry we are unable to refund any deposits. In the unfortunate situation where a booking has to be cancelled, 7 Days Cancellation notice is required.

If the booking is cancelled or curtailed for what ever reason without meeting the notice period, then the full charge will be due.

All cancellations carry a £5.00 administration charge.

Insurance

We recommend that you take out insurance to protect you against any losses. We can arrange insurance for you, details of which can be provided on request. If you wish to take out insurance, you need to confirm this when booking and pay the relevant fee. Any claim under the insurance must be notified to us as soon as possible in writing; however, your rights under such insurance shall not be against us, but the insurer.

apricotlodge@btconnect.com

Or ring 01751 477744

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Important Information & Access Statement:

General Information

• Check in from 4.00pm to 6.30 pm & check out 10am

• Breakfast is 8.00 until 9.00am Weekdays, 8.30am until 9.30am Weekends

• Sorry we are unable to refund any deposits. In the unfortunate situation where a booking has to be cancelled 7 Days Cancellation notice is required

• If the booking is cancelled or curtailed for what ever reason without meeting the notice period, then the full charge per room (minus a cost for breakfast) will be due.

• All cancellations carry a £5.00 administration charge

• Payment is by cheque or cash only.

• All rooms are non-smoking

• Sorry no pets

• Sorry no children under 10 years

• We are happy to accommodate single person stays (small suppliment charged)

Access Statement

Apricot Lodge has a paved entrance. The front door step is approximately 15cm high.Private parking is via a gravel drive at rear (no slope) with entrance at front of property (approximately 10 metres).

Doorways are 82cm. There is a ground floor twin room walk in shower (step of approx. 20cm) with hand rail, and patio door to garden/ drive (step of approx 20cm). Two doubles are on 1st floor (8 steps, small landing, further 8 steps. Hand rails on both sides. Stairs 1 metre wide).

All rooms have touch on/off lights, cordless kettles, mixer taps (lift to turn on) & t.v. remotes. Beds are 3 ft high. Toilets are easy flush. Main doors have lever action handles. Bedroom doors have Yale locks with handles that do not require turning. Showers thermostatically controlled.

Hall, lounge & dining room are situated on ground floor. Hall has hard surface, other rooms are carpeted. Telephone in hall. Mobile phone reception good. Refrigerator in hall.

Town centre approx. half mile (tarmac paths). Public Transport approx. 100 metres.

Help with luggage provided.

Loud, audible fire alarms, emergency lighting, water extinguishers. Large main door (with emergency key).

We do our utmost to ensure all guests have a comfortable stay and do our best to advise and cater for special requirements. We ask that guests give us prior notice.